FAQ - Frequently asked questions
No problem! Just contact our support via chat, phone or email.
Here you can find more information:
Phone number: 08241 918 59 85
Email address: service@ideas-in-boxes.com
Gerne veranlassen wir eine Lieferung an Deine bevorzugte DHL-Packstation. Bitte teile uns dazu bei Deiner Bestellung die Nummer der Packstation sowie Deine Postnummer mit.
Bitte beachte, dass die Packstation nur als "abweichende Lieferadresse" und nicht als Rechnungsadresse verwendet werden kann. Bitte wähle im zweiten Schritt des Bestellporzesses eine "Neue Adresse" und die Option "Versand an Packstation". Anschließend kannst Du deine Postnummer sowie die Nummer der DHL Packstation eingeben.
Solltest du die Numer der Packstation nicht zur Hand haben, kannst Du diese auch bequem suchen. Bitte gib dafür die PLZ an und wähle "Packstation finden".
Have you already looked around at our ready-made gift sets? Yes? Our customer service will be happy to assist you. Contact him, he will surely find something for you!
» General
We have only one environment!
Under this motto we take various measures to protect our environment. You as a customer are cordially invited to participate with an environmental euro. When you buy a gift box, we will transfer this amount to our partner "Climate Partner" to support sustainable projects. In the selection of projects, we also pay attention to the support of their own country, for example, German hydroelectric power plants.
In addition to the environment Euro, we pay great attention to recycled materials, these are used by us for example in our gift boxes, wrapping paper, colored sizzle and shipping materials. Without any loss of quality.
Our company headquarters is completely built with photovoltaics, in our offices we work almost paper-free.
With our strong partner DHL on our side, we deduct costs for each package to restore climate neutrality. More information: www.dhl.de/go-green
When selecting our products, we always strive to enforce short delivery routes.
» Customer service
No problem! Just contact our support via chat, phone or email.
Here you can find more information:
Phone number: 08241 918 59 85
Email address: service@ideas-in-boxes.com
» Order process
You can find our payment methods in three places in our store:
- At the end of each page under "Payment methods
In our terms and conditions --> here
In the checkout during the payment process before the binding acceptance
Very quickly, usually on the same business day, we assemble the gift boxes and pack the individual gifts. The pickup by the carrier usually takes place in the afternoon. Your order will arrive in Germany in about 1 - 2 business days at you, or your specified address.
Monday to 08:00 o'clock order, dispatch on the same working day Tuesday to Friday to 10:00 o'clock order, dispatch on the same working day Saturday to 10.00 o'clock order, dispatch on the next working day Sunday or holidays dispatch on the next working day but one.
When your ordered package is shipped, you will receive a confirmation email. In this email we will send you a tracking code from DHL. With this link you can track the status of your shipment at any time.
We will gladly ship your gift box or gift to another address. In the order you can specify your desired address in step "2" > delivery address, new address. Don't worry, we will send the invoice only to the email address you specify.
Sustainability and the environment are important to us !
Orders are always combined if they are received at the same time and recognizable belong to each other.
You are welcome to tell us about multiple orders that go to one address:
Email: service@ideas-in-boxes.com
Phone: 08241 918 59 85
You can order at any time and we will deliver at your desired date. So you can plan an occasion, a celebration in advance and then concentrate on other things. Please note the desired delivery date in the order.
At the moment the shipping fee in Germany is: € 3,90.
For an order over € 40, - you pay no shipping costs.
Oh, too bad, the person did not like the gift.
If you want to exchange it for another gift box or another gift, we will be happy to advise you personally. For the renewed shipping again the flat rate applies
Yes, we are happy to ship to Austria, Belgium, Denmark, France, Ireland, Luxembourg, Netherlands, United Kingdom, Greece, Italy, Portugal, Spain, Sweden, Poland.
For shipping costs, please click "Shipping Costs" on the item page.
For customers from Switzerland: For deliveries to Switzerland we recommend the service of MeinEinkauf.ch to use. All customs formalities and delivery to your door will then be taken care of by MeinEinkauf.ch for a small fee.
Basically, we do not include the invoice or the delivery bill in the shipped packages. You will receive both from us exclusively by email.
We are always trying to offer as many payment methods as possible. If your desired payment method is not listed, please contact our customer service. You can do this via chat, phone or email.
Please call us at - Hotline 08241 60 53 800, then we can best and fastest match your change with the processing.
Or write to us in the free chat on the website, or by email contact@ideas-in-boxes.com:
>> Subject: Change / Cancellation
All information can be found in your user account under "My orders". Here you will receive status changes, your tracking number and any other information from our team.
We will be happy to answer any questions about your order and try to clarify everything.
Just write us an email service@ideas-in-boxes.com with your question, or call us - Hotline: 08241 60 53 800
We will gladly arrange a delivery to your preferred DHL packing station. Please let us know the number of the Packstation and your postal number when you place your order.
Please note that the Packstation can only be used as a "different delivery address" and not as a billing address. In the second step of the ordering process, please select a "New address" and the option "Shipping to Packstation". Then you can enter your postal number and the number of the DHL Packstation.
If you do not have the number of the Packstation at hand, you can easily search for it. Please enter the postal code and select "Find Packstation".
» Data privacy / Security
We do not trade with data !
When you order from us, only the information you provide is relevant:
- to send the package to you or your desired address
- to exchange the data on one of the offered payment methods
Please register on our homepage
under the heading "Login
you can update your data under "User account information" and "Address book".
update your stored data.
» Return
We are very sorry that you cannot be satisfied with one of our products. And would like to apologize to you for the inconvenience.
Please feel free to write or call us:
Email: service@ideas-in-boxes.com
Phone: 08241 50 14 650
Our shipping department photographs all outgoing shipments so we can quickly see the error.
Please contact us with the order number:
Email: service@ideas-in-boxes.com
Phone: 08241 50 14 650
If there is any external damage to the packaging/package upon delivery, please refuse to accept the shipment.
Before unpacking, please take several photos of the package, preferably from all sides and especially from the damaged area.
Please send us the photos, with the order number, by:
Email: service@ideas-in-boxes.com
Please describe the type of damage and whether the contents, gift boxes or other products are also damaged.
We are very sorry that you received the wrong gift box or single gift. We apologize for this inconvenience.
Please write or call us:
Email: service@ideas-in-boxes.com
Phone: 08241 50 14 650
Oh, too bad, the person did not like the gift.
For an exchange to another gift box or another gift, we will be happy to advise you personally.
Please contact our customer service for a return by email (service@ideas-in-boxes.com), chat, or by telephone (08241 50 14 650). We will then send you a prepaid return label. This way your return is free of charge and insured.
Alternatively, you can simply return the goods online. Proceed as follows:
- Click on the link "Show order" in our order confirmation.
- Select "Returns" on the left side.
- Now just select which items should be returned & Done!
An email will be sent to you immediately with the return label, which is usually free of charge.
After a return from you, each product is individually assessed and decided whether we can take it back. Please understand that a blanket statement is not possible for food, gift packaging, decoration and personalized gifts or gift boxes. You will receive your credit on the same payment method as you have purchased. If you want a different refund then we ask you to contact us.
You have 30 days to inspect our gift boxes and individual products, and return them within this period.
At the moment we do not offer this option.
» Newsletter
On our homepage in the lower area you can easily register with your email address.
Our team sees itself as a trend scout for new gifts, ideas for occasions and upcoming events.
We inform you about new gift boxes and gifts and many stories around all celebrations and occasions.
